Ensuring superior service through the generations

Carlotta Pascual, Macdonald Randolph Hotel, Oxford

A leading hotel group is helping to develop the hoteliers if the future with its new graduate training programme.

Macdonald Randolph Hotel in Oxford, will be helping young people launch a bright future in hospitality through the 18-month training scheme, which starts in September.

It is designed to help budding hospitality professionals take the first steps into a new career through hands-on experience across all areas of the hotel business.

More than 30 graduates have successfully completed the programme and gone on to take up full-time professional positions with Macdonald Hotel Group.

A dedicated senior mentor will work with each graduate and as well a full-time position guaranteed for all graduates the company offers  a generous package.

Randolph General manager Michael Grange said: “Investing in developing staff and creating career opportunities has always been a priority.

“Our training programmes offer excellent experience for young people with a passion for good service and the ambition to work in hospitality.

“We are focused on developing and rewarding talent, and giving graduates and those starting out in their careers the opportunities and support they need to fulfil their potential. By giving them real hands-on training and experience in every area of the hotel business, we’re creating the hoteliers of the future.”

Macdonald Hotel Group is looking for 22 graduates with a 2:1 degree or higher to join this year’s cohort through open applications to 19 hotels across the UK, including at Macdonald Randolph Hotel.

In addition to its new graduate programme, Macdonald Randolph Hotel is also launching a new Hotelier programme. Created to be the perfect next step for those already working within the hotel group, who are keen to develop their career in hospitality, the new scheme will grow a multi-skilled workforce. Trainees will be nominated by their senior managers.

The new scheme is similar to the graduate programme and will focus on developing supervisory, leadership and management skills across every area of the business. Hands-on experience will allow these hospitality leaders of the future to develop their craft and deliver a great top quality experience for guests.

Both programmes cover all aspects of operations, including food and beverage, sales, conference and banqueting, room service and kitchen, housekeeping and reception.

After gaining an overview of the hotel business and exploring which aspects they enjoy most, the trainees are given the chance to spend time in an area of their choice.

Case study: Chris Rafe, Macdonald Bear Hotel, Woodstock

Chris Rafe, 33, is general manager at Macdonald Bear Hotel in Woodstock, Oxfordshire is a success story from the Group’s first graduate programme in 2005.

He said: “I started my career in the hospitality business working in my local pub as a weekend kitchen porter, before completing my degree in hotel and catering management. After graduation, I began the Macdonald Hotels’ graduate programme at the Macdonald Frimley Hall Hotel in Camberley in 2005.

“The programme is an excellent way to gain knowledge and experience in every aspect of the hotel industry. It also gave me the opportunity to meet new colleagues and visit the other hotels within the Macdonald portfolio.

“While I found some areas more challenging than others, I was given a lot of support from my senior team to understand all the departments. When I began, my goal was to learn everything about the hotel business and by completing the programme, I was given a fantastic foundation to progress my career and I believe I am a better GM for it.

“Every day in hospitality is different and the best thing about the industry is that it is people-focused. As a general manager, ensuring our customers receive the very best service is my top priority.”

Case study: Carlotta Pascual, Macdonald Randolph Hotel, Oxford

Carlotta Pascual, 22, guest relations and reception manager at the Macdonald Randolph Hotel, Oxford

“After graduating with a degree in International Hospitality Management from École Supèrieure Internationale de Savignac, Angell Akademie Freiburg and University of Brighton, I was chosen to take part in the Macdonald Hotels’ graduate programme.

“It is a great initiative that allows young people to start their career in the hotel industry.

“I was lucky enough to be posted to the prestigious five-star Macdonald Randolph Hotel in Oxford where I very quickly found myself in a supervisory position in the food and beverage department.

“My first project was to manage the Christmas festivities; it was a great experience and my mentor gave me lots of support.

“As I developed my leadership and management skills, I found myself in charge of many different projects.

“The programme covers all aspects of the hotel business, allowing me to achieve a strong understanding of everything from administration to front of house operations and human resources.

“Since completing the programme, I have been appointed to a permanent position as guest services manager at the Macdonald Randolph Hotel. It is absolutely fantastic to begin my career at such an iconic property.”

– Alex Iszatt

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